At Gtech, customer service is job one. Recently a customer contacted us on Facebook asking why our batteries were not covered under our two year warranty. And you know what? It was a good question. So we looked into it.
Our batteries have been extensively tested and designed to last up to 5,000 charges or roughly 5 years of use, which is way beyond the warranty. So I guess we figured it was all good. But our customer made the point that if it is good for about 5 years, why not make it part of the 2 year warranty? Again, good question. So we took this request straight to Gtech's founder and AirRam inventor, Nick Grey, and he agreed! So, thanks to one customer's suggestion, now all batteries... and that means yours too.. are covered for two years along with the vacuum!
“That is great news, and a solid indication that Gtech strives to put its customers first. My grateful thanks to you and Mr. Grey,”
Richard Rogers, AirRam customer.
Yes, we make a great vacuum, and we know it will make your life easier, but we also want you to know, above all, your satisfaction is important to us... and we really do listen.
See the story as it unfolded on Facebook [Go to Richard Roger’s post under “Recent Posts by Others”]. And be sure to send us add your comments and suggestions too. We want to hear from you!